F.A.Q

Utility bills are due by 8:00 am on the 5th of each month, unless the 5th falls on a weekend or legal state holiday then they are due the following business day. Payments received after the due date will incur a $30 late fee, and the payment will not appear on your billing statement until the following month. Failure of customer to receive a billing mailed by the town does not prevent assessment of a late penalty.

You can pay online or over the phone with Xpress Bill Pay by visit www.xpressbillpay.com or calling 1-877-265-5866 between 7am and 4pm on weekdays or 8am to 3pm on Saturdays.

Alternatively, you may mail or drop off payments at Town Hall, 375 2nd Street, Cathlamet, WA 98612, or call 360-795-3203 x2 during regular business hours which are Monday through Thursday 8:30 am to 12:30 pm and 1:00 pm to 4:30 pm.

Xpress Bill Pay is the secure service provider used by the Town for debit and credit card transactions.

Your payment due date is not changed if your mailed statement takes longer than expected to arrive. With Xpress Bill Pay, you can view your bill and payment history, signup for e-statements, set up autopay, or make a one-time payment online, free of charge. (Online payments are not required to use this service.)

Visit www.xpressbillpay.com or call 1-877-265-5866 between 7am and 4pm on weekdays or 8am to 3pm on Saturdays to make your payment.

For assistance setting up an account, please call 1-800-766-2350. 

Doxo is a private company that is not affiliated with the Town. Customers are advised not to make payments through this service as Doxo charges a service fee and payments do not always arrive on time.

If you'd like to make online payments, you can use Xpress Bill Pay free of charge.

You can opt for paperless billing and receive e-statements by signing up with Xpress Bill Pay; the secure service provider used by the Town to process all debit and credit card transactions.

Your payment due date is not changed if your mailed statement takes longer than expected to arrive. With Xpress Bill Pay, you can view your bill and payment history, set up autopay, or make a one-time payment online, free of charge. (Online payments are not required to use this service.)

Payments can also be made over the phone with Xpress Bill Pay by calling 1-877-265-5866 between 7am and 4pm on weekdays or 8am to 3pm on Saturdays.

For assistance setting up an account, please call 1-800-766-2350. Visit xpressbillpay.com/faq to see frequently asked questions.

Utility bills are typically generated on the 6th of each month (or the day after the due date) for the previous month's usage. E.g. Your October 6th bill is for September usage and is due on November 5th, giving you approximately 30 days to pay your bill.

The "Balance Due" (or "Total Due" if using Xpress Bill Pay) is the sum of current charges, previous charges, adjustments, and any payments received before the new bills were generated. This amount will not reflect payments made after the due date, which could result in a balance that is higher than what you actually owe.

The Town's utilities rates and regulations are established by the Town Council and set forth in the Cathlamet Municipal Code, Title 13 CMC Public Utilities.

Pursuant to CMC 13.15.030, if a payment is not received in a timely manner, the unpaid bill shall become delinquent and a termination notice shall be given, informing the customer that termination of service shall occur no sooner than 10 days from the date of mailing of the notice. Water service may be terminated when any portion of the utility bill is unpaid and delinquent. A $30.00 late charge is applied for any service account which becomes delinquent and a $30 turn off fee and a $30 turn on fee will be assessed if your service is terminated.

Failure of customer to receive a billing mailed by the town does not prevent assessment of a late penalty.

A notice of hearing shall be included on the termination notice given to the customer, as required by CMC 13.15.090. In those cases where billing is sent to an occupant not a property owner, termination notice shall be sent to the property owner as well as the tenant. If a hearing is requested by the utility customer within five business days of mailing of the notice, the hearing shall be arranged in accordance with CMC 13.15.090. Service shall not be terminated until after the date of any hearing. A service charge pursuant to CMC 13.10.060 shall be levied for termination notices which must be paid, prior to reconnection.

For inquiries related to utility bills, payments, connections, or any other general questions or concerns, please contact our Deputy Clerk at 360-795-3203 x2.

In case of water and sewer emergencies, please call 360-795-3203 x9. It is important to note that Public Works does not maintain regular office hours or handle any utility billing or payment-related issues.