The Town will be waiving late fees and suspending shut-offs for non-payment until April 30, 2021, amid COVID-19. This does not relieve you of the responsibility to pay your bill.
We strongly encourage you to establish a payment plan prior to that date if you are unable to pay your balance in full or on time to prevent accumulating an excessive balance, or late fees after they are no longer being waived.Outside of COVID-19 Waivers:
If a payment is not received in a timely manner, the unpaid bill shall become delinquent and a termination notice shall be given, informing the customer that termination of service shall occur no sooner than 10 days from the date of mailing of the notice of termination of service. Water service may be terminated when any portion
of the utility bill is unpaid and delinquent. A $30.00 late charge is applied for any service account which becomes delinquent. CMC 13.15.030
A notice of hearing shall be included on the termination notice given to the customer, as required by CMC 13.15.090. In those cases where billing is sent to an occupant not a property owner, termination notice shall be sent to the property owner as well as the tenant. If a hearing is requested by the utility customer within five business days of mailing of the notice, the hearing shall be arranged in accordance with CMC 13.15.090. Service shall not be terminated until after the date of any hearing. A service charge pursuant to CMC 13.10.060 shall be levied for termination notices which must be paid, prior to reconnection.