We understand customers may be experiencing a financial hardship as a result of COVID-19. The Town will be temporarily suspending late fees and disconnection of service(s) for non-payment until April 30, 2021. These provisions do not relieve a utility customer from the obligation to pay for utility services and payments due on the 5th of each month. Staff are available by phone, Monday through Thursday from 8:30 am – 12:30 pm & 1:00 pm – 4:30 pm.
If you are experiencing hardship as a result of the COVID-19 pandemic, you may be eligible for support, including payment arrangements. Please complete an application for our COVID-19 Utility Customer Support Program.Need Additional Assistance? The following agencies/programs may be able to help:Wahkiakum PUD Residential Energy Assistance Program:
360-795-8630 (option 4) or 800-635-5989 – https://www.co.wahkiakum.wa.us/250/Utility-Emergency-Assistance for sources of utility assistance, housing/rental assistance, emergency housing, food/ clothing assistance, referrals, qualification of Wahkiakum PUD’s Senior and/or Disabled Citizen Discount Program and more.Lower Columbia Community Action Program:
360-425-3430 or 800-383-2101 – www.lowercolumbiacap.org for low-income households in making home heating more affordable, avoid shutoff of utility services during the winter months, and maintain a warm, safe, and healthy environment for their families. Clients must meet income eligibility guidelines to qualify. CAP may offer additional services such as Home Energy Assessments, housing, senior services, Meals on Wheels and more.Veterans of Foreign Wars (VFW) Assistance
– https://www.dva.wa.gov/resources - Wahkiakum Post 5297 of the Veterans of Foreign Wars assistance and resources (including local contact information) can be found on their website.Washington 2-1-1:
2-1-1 or 877-211-9274 – http://wa211.org for utility assistance, food, housing, health, childcare, after school programs, elder care, crisis intervention and much more.Kinship Caregiver Support Program:
360-759-4317 – www.dshs.wa.gov/kinshipcare or email KinshipNavigator@dshs.wa.gov for local assistance that may include rent, utility, bedding, furniture, clothing, school supplies, instrument rentals, gas and bus vouchers, car repairs, tutoring, food, and interpreter services.Washington State Department of Social and Health Services –
Utilities and Transportation Commission Consumer Hotline – 888-333-WUTC (9882) or email email@example.com